Refund policy
How do I report my return?
Drop us an email at info@wilffert.com and we will get back to you with the return information.
What is the return policy?
You can register your return within 14 days after you received the product. After this you will have another 14 days to return your product. You have 2 options:
- Exchange your product for another
- Return your product and get your money refunded
In order to receive a full refund, it is important that your product is returned in its original condition and undamaged. So feel free to examine the product as you would in the store.
Do I have to pay anything to return my product?
You are responsible for paying the shipping costs for returning your item, these costs may vary. Through our easy return program, we always offer the best rates. Always return your product with track and trace. Shipping costs are not refundable. If you receive a refund, the cost of the return will be deducted from the total.
How soon will I be refunded after returning?
As soon as we have processed your return, we will refund you within 3 working days. How quickly you receive the money in your account depends on your chosen payment method.